Locks Somerset West    Locks Somerset West    Locks Somerset West Takealock Online Shop for Security products in South Africa
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Security and Access Control Products in South Africa

Terms and Conditions

Detailed description of goods and/or services
Takealock (Pty) Ltd is a business in the Security industry that provides Security products.

Delivery policy
Products will be packed for delivery as soon as payment is authorised, depending on the availability of stock.

Guidelines for the timing of couriered deliveries are outlined below

For main city centers packages will be delivered within 2 working days  of the courier collection. Regional deliveries will be 4-5 working days as the deliveries may not take place to these areas daily.
Game Farms and Townships may attract a delivery surcharge and the client will be contacted directly when an order in these areas is placed 

Deliveries with a weight > 10 kgs volumetric weight will attract a delivery surcharge.  

The customer is required to check the delivery of products are correct and  undamaged before signing the waybill. Any shortages or damages must be endorsed on the waybill. 

Covid-19 has reduced delivery frequency to certain areas and, as a result, delivery times may be affected.

Return and Refunds policy
The provision of goods and services by Takealock (Pty) Ltd is subject to availability. In cases of unavailability, Takealock (Pty) Ltd will refund the client in full within 14 days.

Customer Privacy policy
Takealock (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

Payment options accepted
Payment may be made via Visa and MasterCard.

Card acquiring and security
Card transactions will be acquired for Takealock (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Takealock (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more details on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Takealock (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Takealock (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Takealock (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Takealock (Pty) Ltd and with registration number 2020/749575/07 and Directors Zoe Francois and Evelyn Patrick.

Takealock contact details
Company Physical Address: Shop 1 Toni’s Centre, Fagan Street, Somerset West, 7130
Email: orders@takealock.com
Telephone: 021 852 4941
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