ABOUT US

Who we are

Takealock is an online sales platform that places security products at the tip of your fingers. With 20 years of retail experience, our technicians are able to guide and assist you to select an affordable high quality product which fits your security application and pocket. We want you to leave our website knowing that you have purchased the best possible product in your price range.

Enjoy shopping on our site and earn loyalty rewards with our Wings program. Our products are rated by us using an informative ranking system. Explore our range and decide if a Rookie, Maverick or Top Gun product will do the job for you.

Our Vision and Mission

Takealock offers a free and personal advisory service, we take the noise out of online shopping by showcasing a range of high quality, latest technology products at great price points. Takealock strives to make shopping online for security products a fun, informative and rewarding experience.

Product Warrantees and Guarantees

Replacement of defective items

Goods must be checked on receipt or collection. The client is required to endorse the delivery note if the goods are missing or damaged.
Should the product be defective, the client has 7 days from the date of delivery to report any defects relating to the product to Takealock.
Once the issue has been investigated Takealock will uplift and replace the defective items.

Replacement of incorrectly ordered items

We acknowledge that sometimes errors occur , the onus is on the client to order the correct stock item. The cost or returning incorrectly ordered products will be borne by the client. Should Takealock ship the incorrect item the cost of the return will be borne by ourselves. In order to qualify for a refund Products must be returned undamaged and unused in the original packaging.

Repairs

As a brand ambassador for the products we sell we are able to honor the guarantees of the products sold.
All guarantees and warranties shall immediately be rendered null and void in the event of any of the following

Any alterations or modifications or addition made to the product
Failure to use the system installed in accordance with the instructions and specifications for instance incorrect voltage used
General misuse or abuse of the equipment supplied

Should an item require a repair in the event that the warranty and or guarantee has been revoked, we will either send a technician to assist or we will work with our suppliers and clients to identify a reliable repair center in the area.

Earn Your Wings!

Takealock offers a loyalty program to our valued customers. By shopping with us, you earn Wings Reward points that may be redeemed against purchases.

When you buy for the first time, you are able to opt in to receive Wings on your very first purchase.

You can choose the leave the Wings Rewards programme by logging into your account and opting out.

You earn Wings Rewards based on the actual rand value that you pay. Points are accumulated and expire after 9 months.

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